PRIVACY POLICY
At Cleva, we respect your privacy and are committed to protecting your personal information.
• Consent: By using our website, you agree to the terms outlined in this Privacy Policy.
• Information Collection: When you shop with us, we collect personal information such as your name, contact details, delivery address, and payment information to process your orders, provide customer support, and improve your shopping experience.
• Use of Information: We use your information solely for legitimate business purposes. We will not sell, share, or distribute your personal information to third parties, except when required to complete your order (such as courier services or payment providers) or when required by law.
TERMS & CONDITIONS
By accessing and using the Cleva website, you agree to comply with the following terms and conditions:
• Intellectual Property: All intellectual property, including logos, designs, images, and brand content, remains the exclusive property of Cleva and may not be used without explicit written permission.
• Product Availability: All products displayed on our website are subject to availability. We reserve the right to update product prices, descriptions, and availability without prior notice.
• Visual Accuracy: We make every effort to ensure product images and descriptions are accurate; however, slight differences in colour, texture, or appearance may occur due to lighting and screen settings.
• Customer Responsibility: Customers are responsible for providing accurate contact and delivery information. Cleva will not be held responsible for delays or failed deliveries caused by incorrect information provided by the customer.
REFUND & EXCHANGE POLICY
At Cleva, we take pride in delivering premium quality products. Due to the nature of our streetwear items:
• Processing: Approved refunds will be processed using the original payment method. Please note that original delivery fees are non-refundable.
• Eligible Returns: Refunds and exchanges are only considered for items that are defective, damaged, or incorrect upon delivery.
• Notification Window: Customers must contact us within 7 days of receiving their order with proof of purchase and clear images of the issue.
• Condition of Items: Items must be unworn, unwashed, and returned in their original packaging with all tags attached.
• Size Disclaimer: We do not accept refunds or exchanges for incorrect sizes chosen by customers. Please carefully review our size guides before placing your order.
CANCELLATION POLICY
• Timeframe: Orders can only be cancelled within a short period after placement, strictly before the order has been processed or packed.
• Dispatched Orders: Once an order has been processed, packed, or shipped, cancellations will no longer be accepted.
• Pre-Orders: Pre-order items cannot be cancelled once order has been officially made.
DELIVERY POLICY
Cleva delivers products nationwide across South Africa using trusted courier partners and PEP PAXI collection points.
Delivery Options & Rates
• Standard Delivery (R60): Takes between 5 to 7 working days from dispatch to your chosen PEP store collection point.
• Express Delivery (R110): Takes 3 working days from dispatch for priority handling and shipping.
Processing & Timelines
• Orders are processed following payment confirmation.
• Standard processing and packaging time takes 1 to 2 business days before dispatch.
• Delivery timelines apply to working days (Monday to Friday, excluding weekends and public holidays).
Collection & Tracking
• Customers will receive tracking information via email or SMS once their order has been dispatched.
• When your parcel arrives at your selected PEP store via PAXI, you will receive an SMS notification containing a collection OTP PIN to collect your package along with your ID.
• Cleva is not responsible for delays caused by courier companies, public holidays, unforeseen circumstances, or incorrect delivery details provided at checkout.